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An unpleasant situation associated with a delay or cancellation of a flight can affect every traveler. Sometimes this is not a big problem, and sometimes it can cause a serious delay for a transfer.
There can be many reasons for such unpleasant situations. Not every time the airline is to blame for this, so it is better to know in advance about situations in which you can demand money back, or voice your rights, in accordance with current laws.
The airline is not responsible for the cancellation or delay of the flight, if ...
The Airline is responsible for the cancellation or delay of a flight if ...
Circumstances of the flight cancellation and rescheduling, and what you have the right to demand
If the flight is canceled several days in advance, and you were notified of this, then ...
IMPORTANT: Transit flights will have their own rules consistent with the laws of the country you are transiting to. Best passenger laws in the UK. If your transit flight disrupts the purpose of your trip - for example, business meeting or participation in competitions, then British carriers will be required to provide you with a free ticket to Russia.
If you found out about the cancellation or transfer of your flight already at the airport ...
Then you will be offered to transfer to another flight. If the airline is the same, then you just have to wait for the next departure.
If the offer comes from another carrier, then there will be several options:
Also the airline undertakes to pay compensation to the passenger for each hour of waiting. In Russia, this compensation is 3% of the ticket price for every hour + 25% minimum wage fine (minimum wage). However, according to the same law, the fine cannot be more than 50% of the ticket price, even in the event of a long wait.
Compensations in the EU countries depend on the waiting time for the next flight, and on the number of days for which you were warned by the airline. The run-up of compensations in Europe is large: from 125 to 600 euros per person.
In the USA, compensations are not provided for - each airline has the right to establish its own rules. Most often, the replacement of tickets is carried out at the expense of the passenger, regardless of the circumstances. Overbooking is the only reason for free replacement.
More than 8 hours delay
What to do to get the money back for tickets?
If the flight cancellation and the subsequent claim from you are made in Russia, then here will be operate our laws. If on the territory of another state - then the laws of that country.
The first thing you must do is write a written claim, to which are attached:
The Airline undertakes to refund the canceled flight within 30 working days. If this does not happen, then the passenger has every right to go to court.
According to the current law, the passenger has the right to claims and statements of claim within within six months from the date of flight cancellation.
For European air carriers, the statute of limitations is 2 years.
For the UK, the statute of limitations is 6 years.
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Topic: What to do if the flight is canceled or delayed?.